Terms of Service

1. Agreement to Terms

By accessing or using the Ilume Clinical website (ilumeclinical.com) or purchasing any of our products, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our website or services.

These Terms apply to all visitors, customers, and users of the website.

2. About Ilume Clinical

Ilume Clinical is a premium clinical skincare brand based in Pakistan, offering science-backed skincare products formulated for Pakistani skin. Our products are available exclusively through our official website ilumeclinical.com.

3. Products

We make every effort to accurately display the colours, textures, and descriptions of our products on the website. However, we cannot guarantee that your device screen accurately reflects the exact appearance of our products.

All products are subject to availability. We reserve the right to discontinue any product at any time without notice.

Product descriptions, ingredient lists, and usage instructions are provided for informational purposes. Results may vary from person to person as skin types and conditions differ.

4. Pricing

All prices are listed in Pakistani Rupees (PKR) and are inclusive of applicable taxes unless stated otherwise. Delivery charges are additional and will be displayed at checkout.

Ilume Clinical reserves the right to change product prices at any time without prior notice. Price changes will not affect orders that have already been confirmed and paid.

5. Orders and Payment

By placing an order, you confirm that all information provided is accurate and complete. We reserve the right to cancel or refuse any order at our discretion, including cases where:

· Payment cannot be verified

· The order appears fraudulent

· A pricing or product error has occurred

· The item is out of stock

Payment must be made in full at the time of purchase. We accept payment methods as listed at checkout. All transactions are processed through secure third-party payment gateways.

6. Delivery

Delivery terms are governed by our Delivery Policy, which forms part of these Terms of Service. Ilume Clinical is not responsible for delays caused by courier companies, incorrect delivery information, or circumstances beyond our control.

Risk of loss and title for products pass to you upon delivery to the courier.

7. Returns and Refunds

Our Return and Refund Policy forms part of these Terms of Service. Please review it carefully before making a purchase.

8. Intellectual Property

All content on ilumeclinical.com — including but not limited to the brand name, logo, product names, product descriptions, images, videos, and written content — is the intellectual property of Ilume Clinical and is protected under applicable intellectual property laws.

You may not copy, reproduce, distribute, or use any content from our website without our prior written permission.

9. Prohibited Uses

You agree not to use our website to:

· Violate any applicable laws or regulations

· Submit false or misleading information

· Engage in fraudulent transactions

· Attempt to gain unauthorised access to our systems

· Copy, scrape, or reproduce any content from our website

· Post harmful, offensive, or defamatory content in any reviews or communications

10. Disclaimer of Warranties

Ilume Clinical products are formulated with care and clinical-grade ingredients. However, we do not guarantee specific results as individual skin responses vary. Our products are not intended to diagnose, treat, cure, or prevent any skin condition or medical disease.

If you have a known skin condition, allergy, or sensitivity, we recommend consulting a dermatologist before use. Always perform a patch test before applying any new skincare product to your face.

Our website and its content are provided on an "as is" basis without warranties of any kind, either express or implied.

11. Limitation of Liability

To the maximum extent permitted by law, Ilume Clinical shall not be liable for any indirect, incidental, or consequential damages arising from your use of our products or website. Our total liability in any matter arising from these Terms shall not exceed the amount paid by you for the product in question.

12. Governing Law

These Terms of Service are governed by and construed in accordance with the laws of Pakistan. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of Pakistan.

13. Changes to Terms

We reserve the right to update or modify these Terms of Service at any time. Changes will be posted on this page with an updated effective date. Your continued use of our website after any changes constitutes your acceptance of the new Terms.

14. Contact Us

If you have any questions about these Terms of Service, please contact us:

Email:ilumeclinical@gmail.com   Website: ilumeclinical.com   Based in: Pakistan