Priacy policy

1. Introduction

Ilume Clinical ("we," "our," or "us") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains what information we collect, how we use it, and what rights you have in relation to it when you visit ilumeclinical.com or make a purchase from us.

Please read this policy carefully. If you disagree with any part of it, please discontinue use of our website.

2. Information We Collect

When you visit our website or place an order, we may collect the following information:

Personal identification information: Full name, email address, phone number, and delivery address.

Payment information: We do not store your payment details. All transactions are processed through secure third-party payment gateways. We only receive confirmation of payment.

Device and usage information: IP address, browser type, pages visited, time spent on pages, and referring URLs. This is collected automatically through cookies and analytics tools.

Communications: Any messages, emails, or WhatsApp communications you send to us.

3. How We Use Your Information

We use the information we collect for the following purposes:

· To process and fulfill your orders

· To send order confirmations, shipping updates, and tracking information

· To respond to your queries and provide customer support

· To send promotional emails or offers (only if you have opted in)

· To improve our website, products, and customer experience

· To comply with legal obligations

· To run targeted advertising campaigns through Meta (Facebook and Instagram) using anonymised data

We will never sell your personal information to third parties.

4. Cookies

Our website uses cookies — small data files stored on your device — to improve your browsing experience and collect analytics data. Cookies help us understand how visitors use our site so we can improve it.

We use the following types of cookies:

Essential cookies: Required for the website to function correctly. Analytics cookies: Help us understand visitor behaviour on our site (via tools like Google Analytics). Marketing cookies: Used to deliver relevant advertisements on platforms like Facebook and Instagram (via Meta Pixel).

You can disable cookies in your browser settings at any time. Please note that disabling cookies may affect the functionality of our website.

5. Meta Pixel and Advertising

Our website uses the Meta Pixel — a tracking tool provided by Meta Platforms Inc. (Facebook and Instagram). The Meta Pixel collects anonymised data about visitor behaviour on our website to help us deliver relevant advertisements on Facebook and Instagram.

This data is anonymised and does not personally identify you. For more information on how Meta uses this data, visit facebook.com/privacy/policy.

You can opt out of Meta's targeted advertising at any time through your Facebook ad preferences settings.

6. Third-Party Services

We use trusted third-party services to operate our store and business. These include:

· Shopify — our e-commerce platform (shopify.com/legal/privacy)

· Meta Platforms — for advertising and analytics

· Courier partners — for order delivery (your name and address are shared for delivery purposes only)

· Payment gateways — for secure transaction processing

Each of these services has their own privacy policy governing how they handle your data.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. Order information is typically retained for up to 5 years for accounting and legal compliance purposes.

8. Your Rights

You have the following rights regarding your personal data:

· Access: You may request a copy of the personal information we hold about you

· Correction: You may request that we correct any inaccurate information

· Deletion: You may request that we delete your personal data, subject to legal obligations

· Opt-out: You may unsubscribe from marketing emails at any time using the unsubscribe link in any email we send

To exercise any of these rights, contact us at ilumeclinical@gmail.com.

9. Children's Privacy

Our website and products are not intended for children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us:

 Email: ilumeclinical@gmail.com  Website: ilumeclinical.com  Based in: Pakistan